1. Free Access Before Purchase
CosLogin offers free access to its services. After registering, users can use the features available under the current free plan and evaluate the product before deciding whether to purchase a paid plan.
Before making a purchase, we encourage users to review the product features, plan pricing, number of browser profiles, number of sub-accounts, and other applicable service terms to ensure that the selected plan meets their needs.
2. Refund Policy
CosLogin provides paid digital software services. Please carefully review the plan details, pricing, subscription period, and applicable limitations before completing your purchase.
All purchases are final and non-refundable, except where a refund is required by applicable law or expressly approved by CosLogin.
This policy applies regardless of whether you have fully used the purchased services during the subscription period. Reasons such as a change of mind, selecting the wrong plan, insufficient usage, or a change in personal needs do not ordinarily qualify for a refund.
Examples of circumstances that generally do not qualify for a refund include, but are not limited to:
- Change of Mind: You no longer need the service or decide to stop using it after making a purchase.
- Incorrect Plan Selection: You purchase the wrong plan or select a plan that does not meet your needs.
- Unused Services: You do not use or fully utilize the purchased services before the subscription expires.
- Changes in Needs or Expectations: The product features or plan configuration do not meet your expectations, where the relevant information was made available before purchase.
- Account Violations: Your account or access to the service is restricted due to a violation of CosLogin's Terms of Service or applicable usage rules.
- Other Personal Reasons: Other personal circumstances that do not entitle you to a refund under applicable law or CosLogin's policies.
Please review your order carefully before making a payment. By completing your purchase, you confirm your selection and agree to this Refund Policy.
3. Subscription Renewal and Cancellation
CosLogin subscriptions are renewed manually and do not renew automatically. No automatic renewal charges will be made when a subscription expires.
To continue using a paid service, you must manually renew your subscription in accordance with the applicable procedures.
If you no longer wish to use a paid service, simply do not renew your subscription when the current subscription period ends. No separate cancellation procedure is required. Once your subscription expires, the associated paid services will be adjusted or discontinued in accordance with CosLogin's service policies.
Payments already made remain subject to the refund terms set out in this policy.
4. Payment Issues
If you experience duplicate charges, a successful payment without service activation, an incorrect order status, or any other payment-related issue, please contact CosLogin Support promptly. Please provide your order number, payment receipt, and relevant details to help us investigate the issue.
Verified payment issues will be reviewed and handled based on the circumstances, the applicable payment provider's procedures, and relevant laws and regulations.
5. Applicable Law and Important Notice
Nothing in this Refund Policy is intended to exclude or limit any rights that users may have under applicable laws and regulations where such rights cannot legally be excluded or limited.
If any provision of this policy conflicts with applicable laws or regulations, the applicable laws and regulations will prevail.
6. Contact Us
If you have any questions about this Refund Policy or a payment-related issue, please contact us:
CosLogin reserves the right to update this Refund Policy in response to business developments, changes to its services, or applicable legal and regulatory requirements. Updates will be published on the official website and will take effect in accordance with applicable laws and regulations.